Refund and Replacement Policy

How money comes back to you

Whenever this policy gives money back, the full price of the line concerned is credited to your PressRank wallet. We do not send money back to your card or to any other payment method, unless the law requires us to.

Wallet credit does not expire. Your wallet is held against the email address on your order, whether or not you sign in. You can put it toward any future order with us, and you can email us at any time to ask for your balance.

Canceling before work starts

You can cancel any line of an order until its publisher has accepted it and started work, and the line's full price is credited to your wallet. Once the publisher has started, that line can no longer be canceled.

If a placement is late

If a line is not live within 45 days of your order being confirmed, you can cancel it with no questions asked, and its full price is credited to your wallet.

If a publisher declines or cannot deliver

Every publisher is independent and decides for itself what it publishes. If a publisher turns down your placement, or cannot deliver it as ordered, the line's full price is credited to your wallet and we offer you a replacement on a site with equal or better metrics. If you take the replacement, it is paid from that credit and we cover any difference in price. If you do not, the credit stays yours.

When a live placement does not match your order

A placement that is live and matches your order is delivered, and that line is final. If a live placement does not match your order, tell us within 30 days of delivery and we will have it corrected. If it cannot be corrected, the line's full price is credited to your wallet. A mismatch means any of these: the wrong publisher domain, the wrong target page, an anchor that is wrong or was changed, a nofollow link where a dofollow link was agreed, or a placement that is missing or was taken down.

Link protection

Every link we deliver is protected for a year, whatever term the publisher itself offers. If a delivered link is removed or goes offline within 12 months of delivery, we take it up with the publisher and have it put back. If the publisher cannot or will not put it back, the line's full price is credited to your wallet, and you can use that credit on a replacement placement.

This protection does not cover removals caused by changes you make to the target page (deleting it, blocking it, or redirecting it) or by content you supplied that violates the publisher's policies.

Link protection comes with every line at no extra charge. There is nothing to add or pay for at checkout.

Changes after a placement is live

If you want something changed on a placement that is already live, such as the anchor, the target page or the article, we will ask the publisher for you. The publisher decides, so we cannot promise the change, and a change the publisher refuses is not a mismatch under this policy.

How to ask

Email hello@pressrank.io with your order reference and the line in question, whether you want a cancellation, a replacement, a correction or your wallet balance. We answer within 2 business days.

Chargebacks

Please write to us before you open a dispute with your card issuer; almost every problem is settled faster that way. A dispute on a card payment is handled through Whop's dispute process.